How Manual Is Your Billing Workflow?

December 7th, 2007 by Jon Mertz

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Posted in Radiology Workflow, HL7 Integration

Many radiology practices are focusing on various radiology workflows to understand how to improve turn around times or increase efficiencies. Austin Radiological Association (ARA) focused on their billing workflow and highlighted their approach and success in a recent article entitled ARA Floats an Automated Billing Process… And Inhales

In the imagingBiz.com article, ARA discussed the old process and stated “We would touch each radiology report approximately six times to manually key demographics and charge transactions into the billing system.” They went on to describe the completely manual nature of their billing workflow that involved lots of people, pens, and paper.

By focusing on the workflow and determining best practice approach on how to automate it, ARA implemented a new way to deal with the billing process that has delivered big benefits. The primary benefits center around reduction of errors, expedited posting of revenues, and a leaner approach to getting the work done.

The technology applied to the workflow included a document scanning and storage application and an HL7 integration engine. Once the information is in a database, ARA will “push it through our interface engine, convert it to an HL-7 message, and upload it into our billing system.”

ARA is one of our customers. The article highlights, nonetheless, how a radiology workflow can be automated to drive real results. For additional information, please read a customer case study (PDF).

Last 5 posts by Jon Mertz
One Response to “How Manual Is Your Billing Workflow?”
  1. The Benefits of Improving Your Healthcare Billing Operations says:

    […] Healthcare billing departments are dependent on getting accurate information in a timely manner to meet their goals, such as increasing cash flow and decreasing operational costs. Getting the needed patient information and charge capture data can be accomplished using HL7 interfaces. […]

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