Manage Interfaces
NeoIntegrate enables proactive and intelligent service on all deployed interfaces. You receive customized views by user roles and profiles.
"All the information needed is right there with NeoIntegrate’s monitoring solution. You can see messages queuing, and the connections are all color coded with their current status."Al Respess - Interface Administrator
West Jefferson Medical Center
NeoIntegrate Management Console
Get more control, more security and flexibility with NeoTool’s web-based NeoIntegrate Management Console. With unique features like user roles, user profiles, detailed graphical views, quick and alert views, and flexible log management, managing your interface connections has never been more complete and simple.
User Roles
Our user roles feature gives more users customized access to NeoIntegrate based on your business rules and operating guidelines. You can filter the type of access users may have upon logging in to NeoIntegrate. User role access includes the NeoIntegrate user, Windows user, or Windows group user.
What Makes User Roles Unique?
With specific user roles in place, only designated users can view and troubleshoot certain portions of your interface environment without the ability to access and modify your interface engine configuration.
User roles make it easy to assign designated users to attend to alerts specific to their workflow responsibilities, sharing the maintenance with the interface team.
Who Gets Access?
Grant access at your discretion. You can restrict access to a few IT staff members; grant access to specific departments for specific interfaces (e.g., laboratory, radiology, etc.), or enable different members of the interface team to work with certain interfaces based on their work role.
Access can be granted to interface engine information for all connected systems, or restrict users of ancillary systems from viewing or modifying other users’ data.
User Profiles
NeoIntegrate’s user profile feature allows assigned users specific permissions once they are granted access within NeoIntegrate. NeoIntegrate’s flexibility allows you to assign a user profile to more than one user.
NeoIntegrate’s user profiles safeguards your data. Creating a user profile gives users greater or minimal permissions to view and access vital information like NeoIntegrate’s workflow, engine configuration, and connections.
For example, the Radiology Department in a hospital may only want to view the status of the interface connections but leave the access to the configuration and data logic to the IT department. In the IT department, a specific IT systems analyst may be granted full access to the monitoring capability in addition to the configuration management for the same set of interface connections. With NeoIntegrate’s user roles, both can be achieved easily.
Assigned user profiles can include:
- Lab users: Access to lab connections only
- Radiology users: Access to radiology connections only
- Interface analyst: View interface engine logs and start and stop service
- Interface staff: View and modify interface engine configuration
With NeoIntegrate’s user roles, flexibility is delivered, enabling you to manage IT operations with the best possible service model.
Graphics
Get real-time updates with NeoIntegrate graphic view. See detailed graphic views displaying the status of all your interfaces. Monitor connections like queue depths, idle time, active alerts and message status on one screen.
- Quick View
Get high level monitoring with quick view. See all of your connections from a high-level view. A color display provides status of your connections real-time. - Alert View
See alerts as they happen for quick action and resolution. - View and Manage Logs. Conveniently view and manage logs within the management console with the ability to filter messages based on message content and/or time of day. Simple connectivity at the touch of your mouse.
Alerting
NeoIntegrate offers multiple alert features to monitor service level elements defined by your healthcare staff.
- Critical Alert: Define by day, time, event and severity
- Unique Alert: Define on a per interface basis
- Global Alert: Applicable to all interfaces
Configure alerts to match your process flows and service standards. Maintaining your interface environment is critical to ensuring the patient information is delivered and received as expected.
With the alerting features within NeoIntegrate, you establish the business and escalation rules to enable your proactive approach to managing the IT infrastructure to match the patient flow requirements.
"One of the many great features of NeoIntegrate is its alerting functionality. With the configurable alerts, we can match the alerting thresholds and escalation to Mercy’s specific workflow requirements. NeoIntegrate enables flexibility and alignment to meet our varying healthcare interface requirements in the most productive manner possible."George Patschke - Senior Systems Analyst
Mercy Medical Center
Deploy Interfaces
Configure & Test Interfaces
Ensure High Availability
NeoIntegrate Resources:
NeoIntegrate Overview (PDF)
NeoIntegrate Technical Features (PDF)
NeoIntegrate – A Technical Review
Feature-Value Matrix of NeoIntegrate’s Manage & Monitor Features