NeoIntegrate - Monitoring & Maintaining

The day-to-day operations of healthcare interfacing must be seamless. The NeoIntegrate Management Console enables healthcare entities with the capabilities to exceed service levels and deliver a high-performing interface environment. With NeoIntegrate's web-based monitoring and management capabilities, physicians, radiologists, lab directors, etc. will be supported productively with high-performing clinical data exchanges.

Feature

Key Elements

Value

Logging

Support detailed log files – All log files record 24 hours of activity which are archived for user-defined periods of time

Connection message logs: record all messages delivered, acknowledgements returned, and connection state

Service log: record all interface engine activities (e.g., received message, sent message, passed message to business rules processing module, etc.)

Error log: record all errors encountered in the interface engine processing and maintain a copy of the error messages

Alert logs: record the alerts encountered and the resolution of the alert (i.e., history of action taken to resolve alert item)

Resend messages from archive, if needed

Research and analyze message history

Provide easy access to historical transaction and message information for analysis and action

Resolves message issues quickly with point-and-click message re-send

Alert Configuration

Define critical alert criteria by day, time, event, and severity

Define unique alert configurations on a per interface basis

Define a global alert configuration applicable to all interfaces

Monitors service level elements defined by the healthcare entity and/or type of interface deployed

Builds intelligence into alerts to meet service level demands

Console

Monitor status of interface connections – Green, Yellow, Red – for easy viewing

View alerts on per connection basis

View key statistics quickly to determine potential issues or bottlenecks. For example:

  • Queue depth – backlog of messages ready to be communicated
  • Transaction – number of messages being sent and received
  • Idle time – amount of time since the last message sent or received
  • Plus many more – proactively manage your interface environment to deliver the right service levels continuously

Start and stop interfaces, individually or by groups

Start and stop entire interface engine

Delivers quick views of interface connections and their status

Enables proactive monitoring and action to correct any interfacing issues that arise

Increases performance of service levels delivered to physicians, radiologists, lab directors, etc.

Hospitals

Acute care centers are achieving interoperability with NeoTool. Whether your hospital is large or small, urban or rural, connecting internal systems or with your referring community of providers, find out how to offer higher quality patient care with an improved way to implement robust clinical data exchanges.
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Laboratories

NeoTool’s middleware solution provides laboratories with the ability to increase their market share while reducing their operational costs. Strengthen relationships with your customers by providing electronic clinical data exchanges with their EMR or EHR applications independent of vendors.
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Clinics

Clinics using NeoTool solutions experience streamlined internal patient data flow with the ability to electronically send and receive clinical data to external providers. NeoTool’s interface engine enables you to enhance your interoperability with a wide variety of applications.
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Imaging Centers

Radiology practices and departments are streamlining workflows, drastically improving turnaround times for delivering reports and reducing the time and labor costs associated with billing and reimbursement. They are able to independently maintain and build interfaces between the various workflow-critical applications (RIS, PACS, EMRs), their business is based on.
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Software Vendors

NeoTool offers software vendors more flexibility in working with various healthcare standards such as HL7 (all versions), Continuity of Care Record or Document, and other formats (XML, CSV, etc.). Internal development resources are no longer needed to meet increasing integration demands. Focus on your core product while increasing your potential customer-base with added interfacing ability.
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Device Manufacturers

The rising adoption of EHRs, EMRs, and overall demand for electronic data exchanges between internal departments and external facilities makes healthcare interfacing crucial for medical device manufacturers. NeoTool technology can ensure your medical devices exchange clinical data effectively with other hospital or provider systems.
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What are hospitals, clinics, laboratories, imaging centers and healthcare vendors saying about NeoTool's interface engine?