Customer Support & Information

Use Knowledge Base

Practical advice on using our integration solutions is available at NeoTool Support Resources. Search our knowledge base for insights on interface functionality and best methods in using our solutions. Additionally, you can submit a request or product question and view the status of your current issues in the NeoTool Support Resources.

Please use your login name and password to gain access to NeoTool Support Resources. If you do not have a login name and password, please create an account.

NeoTool's support team begins each customer encounter by listening closely to the issues and needs. Our consistent and diligent work results in first-class support for our customers. NeoTool understands the requirements placed on healthcare organizations to deliver quality care daily, and we are committed to meeting the same standards.

Download NeoTool Software

Please click here to create or access the software download area. You will need to enter your user name and password to gain access. After logging in, please select the Download Software menu item.

Access Product Help & Documentation

Answers to frequently asked questions are available in the online documentation installed with NeoTool products.

If you have NeoIntegrate installed, the online documentation can be accessed from the Start menu by selecting Start | All Programs | NeoTool | NeoIntegrate | Learn - Help and Documentation. Additionally, screen-level help for the NeoIntegrate Configuration GUI is available by pressing the F1 key.

If you have NeoBrowse installed, the online documentation can be accessed from the Start menu by selecting Start | All Programs | NeoTool | NeoBrowse | NeoBrowse Documentation.

Contact Us Directly
  • Email NeoTool with product questions at Support.
  • Call a NeoTool Customer Support Representative at 469-229-5000.
  • Interact directly with a NeoTool Customer Support Representative with your computer using our Remote Support Queue.

Have an HL7 question? Ask our experts or search our HL7 blog.

"The NeoTool team is rock solid. NeoTool quickly trained our team and enabled us to complete a major conversion with very short time frames. NeoTool's support and implementation teams "can do" attitude helped us overcome many of the challenges inherent in a complex system conversion. The NeoTool team is professional and dedicated and we could not have succeeded without them."Riverview Hospital, Michael Mover, CTO